Nikkie Knit Midi Dress - Brown/combo

Overview

This booking system offers customers the service of placing orders for products before they are physically in stock. Starting from the purchase date, orders will enter the processing phase and be scheduled for shipment two months later.

Definition of Pre-sale Products

Pre-sale products refer to items that are still in the production stage at the time of customer placement of an order and have not yet arrived at our warehouse for stocking. After completing the checkout process, customers are kindly requested to confirm that the purchased products are in a pre-sale status. Given the unique nature of pre-sale products, there may be some variability in their delivery times.

Advantages of Pre-sale Products

By choosing to pre-order products, customers can secure their desired sizes or styles, effectively avoiding the risk of products being out of stock upon arrival due to high demand. Considering that some popular products may receive multiple orders and could even sell out before they actually arrive, pre-ordering is a wise choice to ensure a successful purchase.

Explanation of Delays in Pre-sale Products

(1) Reasons for Delays

Our product collections are renowned for their uniqueness, and the production process involves multiple complex and sequential production and processing steps. The entire production flow proceeds in a linear manner. Despite our strict quality control measures, it is still impossible to completely rule out the possibility of errors occurring during the production process, which may subsequently lead to delays.

(2) Notification Mechanism

In the event of a delay in the delivery of pre-sale products, our customer service team will promptly contact the customer to inform them of the delay and provide an estimated resolution time.

Policy for Combining In-stock and Pre-sale Products in Purchases

(1) Separate Orders

Customers have the option to create two independent orders: one for in-stock products and another for pre-sale products. In-stock products will be shipped according to our established shipping time policy, independent of the pre-sale products.

(2) Combined Order Processing

Customers may also choose to combine in-stock and pre-sale products into a single order for purchase. In this case, the entire order will be temporarily held until the pre-sale products arrive, at which point it will be shipped in its entirety.

(3) Customer Service Consultation

If customers have any questions or needs regarding pre-sale products during the purchasing process, they are welcome to contact our customer service team at any time. We will provide detailed and professional information and advice.

Policy for Canceling Pre-sale Product Orders

Customers have the right to cancel pre-sale product orders. For detailed information on the order cancellation process, refund methods, and timeframes, please refer to our separate Returns and Refunds Policy.

Policy for Modifying Pre-sale Product Orders

(1) Modification Time Limit

Customers have a 24-hour window from the time of order submission to make changes to their order information, including but not limited to key details such as product color, size, shipping address, and phone number.

(2) Restrictions

If an order has already entered the shipping process, no further modifications to the order information can be made. Therefore, customers are advised to carefully review all relevant information before submitting their orders to ensure accuracy.

Explanation of Delivery Time for Pre-sale Products

Starting from the purchase date, customers' pre-sale product orders will be processed and shipped within two months. If customers have any questions about the order processing progress or shipping time, they are welcome to contact our customer service team at any time via the following email address: [email protected]. We will do our utmost to answer your questions and provide necessary assistance.

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to most countries.(Free shipping over €60)

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free(Free shipping over €60)

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass or frames are not considered defective and cannot be returned. In this case, we will replace the glass at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. How long is the shelf life of clothing products?

The "shelf life" of clothing products is not a fixed time period, but is related to many factors, including fabric material, frequency of wearing, washing method, storage conditions, etc. Generally speaking, different types of clothing have different wearing lifespans. For example, underwear is recommended to be replaced every 3-6 months; T-shirts may need to be replaced after frequent wearing and washing in one season; silk dresses may become drier and less shiny after washing due to their delicate materials; jeans may also deform after wearing for about 2 years. Even expensive down jackets may need to be replaced after 3-5 years of wearing and washing. Therefore, the "shelf life" of clothing is a relative concept and needs to be judged based on actual conditions.

2.How to properly wash and care for your clothes?

Proper washing and maintenance of clothing can extend its life. The specific methods are as follows:

Read the washing instructions: First check the washing instructions label on the clothing and follow the recommended washing method.
Classification washing: Wash clothes of different colors, materials and washing requirements separately to avoid staining or damage to each other.
Gentle washing: Use mild detergent and appropriate water temperature for washing, and avoid using chemicals such as bleach or strong acids and alkalis.
Appropriate drying: Dry the clothes in a cool and ventilated place to avoid long-term exposure to the sun that may cause fading or deformation of the fabric.
Regular maintenance: For high-end or special material clothing, professional maintenance can be carried out regularly, such as dry cleaning, ironing, etc.